Skills
Customer Support > SaaS
5-10 Years
Office and Administration > Stakeholder Management
5-10 Years
Account Management
5-10 Years
Customer Retention
5-10 Years
Client Relationship Management
5-10 Years
Marketing > Social Media Management > Social Media Marketing
2-5 Years
Project Management
5-10 Years
CRM
2-5 Years
Customer Success
5-10 Years
JIRA
1-2 Years
Paid Advertising
2-5 Years
CRM > Salesforce
2-5 Years
Hubspot
2-5 Years
Customer Onboarding
5-10 Years
Team Training & Onboarding
2-5 Years
Experience highlights
Customer Success Manager
Locumate
·
March/2025
–
Present
Managed 10+ pharmacy groups and white-label clients. Increased adoption through hypercare support and data-driven insights. Conducted QBRs, monitored health, and identified expansion opportunities. Established Jira workflow across Customer Success, Support, and Sales.
Account Manager
TEAM Marketing Agency
·
August/2022
–
Present
Developed and executed client marketing strategies and campaigns. Tracked leads through CRM platforms (Salesforce, Zoho, HubSpot). Managed content calendars and optimized paid advertising across Meta, Google, and LinkedIn.
Senior Business Improvement Account Supervisor
REALBASE
·
May/2022
–
Present
Directed rebranding, system migration, and client onboarding projects. Trained and mentored team members. Led interviews and candidate assessments for team growth.
Business Improvement Account Supervisor
REALBASE
·
April/2018
–
Present
Resolved client requests and technical issues. Successfully migrated 200+ client accounts between systems. Led rebranding, onboarding, customization, and integrations. Conducted system training for new clients.
Account Coordinator
REALBASE
·
November/2016
–
Present
