Customer Service VA

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Service Professional with experience assisting customers, understanding their needs, and
providing appropriate solutions in business account and legal services environments. Skilled in customer
communication, issue resolution, account support, and maintaining accurate information. Brings a
customer-focused approach, attention to detail, and adaptability to support daily operations and deliver
reliable service. Seeking to apply these skills in a Customer Support or Virtual Assistant role.

Skills & Experience

Skills

Legal Assistance Less than 6 Months

Account Executive > Microsoft 365 2-5 Years

ChatGPT Less than 6 Months

Asana 1-2 Years

Document Management Less than 6 Months

- Customer Service 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

Project Management > Asana > Monday > Trello 1-2 Years

Mailchimp 1-2 Years

ClickUp 1-2 Years

CRM Systems 2-5 Years

Hubspot 1-2 Years

Basic Graphic Design>Canva 1-2 Years

Google Workspace 2-5 Years

- Zoom 2-5 Years

Experience highlights

Field Expeditor

UnifyCX, Compex Legal Services · September/2025 – Present

Processed 50+ legal service documents daily, coordinated with custodians for record retrieval, maintained digital records, and expedited case processing while ensuring accuracy and confidentiality.

Customer Service Representative

Verizon Business · September/2022 – Present

Handled 25 daily customer calls, resolved mobile service and billing concerns, promoted products and upgrades, maintained CRM records for accurate customer interactions and timely resolutions.

Customer Experience Agent

AT&T Business · November/2021 – Present

Handled 20 daily calls resolving customer inquiries, promoted AT&T products through needs analysis, processed account transactions, maintained accurate records, and guided business customers through service requests.

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