Skills
DocuSign
2-5 Years
Email Handling
10+ Years
Customer Support > Ecommerce
5-10 Years
Amazon Seller Central
2-5 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
CRM > Salesforce
2-5 Years
Chat Support > Social Media Management
5-10 Years
Customer Support > Claims Handling > Virtual Assistance
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
✔️Marketing > Appointment Setting
5-10 Years
Customer Service>Sales
10+ Years
Customer Service > Gorgias > Shopify
2-5 Years
Client Success & Onboarding
2-5 Years
Experience highlights
Senior Customer Advocate
BOLDR, INC.
·
March/2023
–
Present
Responded to customer messages within SLA via email, chat, and other channels. Delivered world-class customer service, maintained performance metrics, and shared customer insights to improve processes.
Hybrid Customer Agent
eBuyNow eCommerce, Ltd.
·
February/2022
–
Present
Responded to social media and service inquiries within SLA. Arranged outbound calls, managed customer disputes, and responded to public reviews.
Customer Service and Data Entry Tasks
Upwork
·
May/2021
–
Present
Completed customer service and data entry tasks on freelance platform.
Business Consultant / Client Success Officer
Mazuma USA
·
July/2020
–
Present
Upsold bookkeeping and accounting services. Walked clients through online dashboard, explained products and services, and processed cancellations and billing.
Customer Care Specialist
Northern Lights Technology Development, Inc.
·
January/2020
–
Present
Sold HR products and services to existing customers. Processed bulk orders, invoices, cancellations, and refunds.
