Skills
Multi tasking
2-5 Years
Chat support
2-5 Years
MS Office
5-10 Years
Chat, email, voice support for international account in BPO
5-10 Years
Accounting > Accounts Payable > Billing Support
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
Amadeus
1-2 Years
- Customer Service
5-10 Years
Customer Support > Chat Support >Retention
1-2 Years
Axios
1-2 Years
Case Management
2-5 Years
Escalation Management
2-5 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
1-2 Years
Experience highlights
Supervisor (Case Manager)
TDCX
·
May/2023
–
Present
Provided resolution for Airbnb Host and Guest concerns. Managed escalations and supervisor requests. Resolved complex customer issues through chat, email, and voice support.
Customer Experience Associate II
Conduent
·
Aug/2021
–
Present
Tailored issues on irregular operations for Delta Airlines. Managed 90% flight reservations using AXIS, Omni Pro and LE tools. Provided remote chat support.
Customer Support Representative
First Source Solution
·
Oct/2019
–
Present
Provided voice support for EON Energy UK elderly users. Offered troubleshooting on boilers and smart meters. Recommended as Subject Matter Expert.
Sales Associate
Teletech
·
Oct/2018
–
Present
Developed competitive profiling skills for Hewlett Packard. Managed high-pressure environments with agility, tool navigation, multi-tasking and efficient time management.
Customer Service Representative
Teleperformance
·
Nov/2015
–
Present
Engaged concerns for Globe Broadband Internet Service via voice. Handled broadband applications, devices (modems, routers, cables), billing matters and retentions.
