Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
- Communicated regularly with hospital staff to gather and verify patient information related to hospital admissions, and discharge plans.
- Prepared and submitted detailed case reports documenting patient procedures, clinical updates, and provider communication to support case reviews.
- Maintained accurate and timely documentation in case management.
-Maintaining clear documentation of data sources, transformations, and analysis steps.
-Scrape and collect required information
-Working with business users to understand their needs and apply data mining insights to improve decision-making and operations.
- Effectively listen and analyze customer calls to understand the customer needs and provide the best resolution to their issues in accordance with a set methodology
- Proactively identify and raise areas for process improvement through the appropriate channels to prevent further customer issues
- Take full ownership to resolve customer queries and deliver what matters to the customer to achieve high level of customer satisfaction
- Accommodate customers on managing their accounts and resolving issues they encounter
- Provide more value by helping customer to get more out of their products and services
- Help the team in achieving and more often exceeding monthly customer satisfaction scorecard/rating targets.
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