Skills
Office and Administration > Quality Assurance
5-10 Years
Conflict Resolution
10+ Years
Account Management
5-10 Years
Active Listening
10+ Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
~Data Entry
5-10 Years
- Customer Service
10+ Years
Call
10+ Years
Crm software
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
✔️Marketing > Appointment Setting
Less than 6 Months
Customer Service>Sales
5-10 Years
Omnichannel Support
5-10 Years
• Live Chat Support
5-10 Years
Experience highlights
Virtual Assistant (Appointment Setter)
Ampaclaw AI
·
August/2026
–
Present
Managed targeted outbound outreach and qualifying processes to book qualified leads and business appointments. Utilized AI-driven platforms and CRM software to track interaction pipelines and schedule appointments.
Virtual Assistant
LFC / ARS
·
March/2024
–
Present
Provided remote support managing lost and found operations for airline and airport networks. Delivered multi-channel assistance via chat, email, and telephone to trace items, update claims, and resolve customer inquiries.
Virtual Assistant
LFC / ARS – Lost and Found Services
·
March/2024
–
Present
Provided remote administrative support for airline/airport lost and found operations. Delivered multi-channel assistance via chat, email, and telephone for item tracing, claim updates, and customer inquiries.
Customer Service / Chat / Sales Representative
iQor
·
January/2019
–
Present
Handled high-volume customer inquiries via live chat and voice with fast first-contact resolution. Integrated consultative sales techniques achieving cross-sell and up-sell targets while maintaining high CSAT scores.
Customer Service & Technical Support Representative
TeleTech
·
January/2017
–
Present
Provided end-to-end technical troubleshooting and tier-1 support via inbound telephone calls. Diagnosed hardware, software, and connection issues using systematic diagnostic tools.
