Skills
Email - Operations Specialist
10+ Years
Technical Support, IT Helpdesk II, Customer Support Representative Domain Hosting Website's to
10+ Years
Windows Server Administrator
10+ Years
Microsoft Exchange
10+ Years
Experience highlights
IT Support Specialist
IEM LLC
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December/2024
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Present
IT Support and Infrastructure Specialist responsible for providing end-user and manufacturing IT support, managing Active Directory, Exchange Online, and Azure Entra ID environments, supporting automated warehouse equipment, onboarding users, and maintaining IT assets. Experienced in troubleshooting networking, server, and telephony issues, collaborating with senior IT teams, and supporting IT projects, system maintenance, and software deployments while delivering high-quality ITIL-based service
System Administrator / Cybersecurity consultant (Part-time, Remote Support)
Chou Collective
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November/2024
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Present
Microsoft 365 and Security Administrator with expertise in Microsoft 365, SharePoint, Defender Security, and DNS management. Experienced in end-user support, email and endpoint security, threat and vulnerability management, incident response, and system upgrades. Proven ability to troubleshoot complex technical issues, optimize system performance, and implement secure, business-focused IT solutions.
Senior Proofpoint Administrator / Email Security Analyst
Ernst & Young, GDS (CS) Philippines, Inc.
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June/2021
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Present
Email Security Analyst & Platform Administrator with extensive experience managing enterprise email security for global environments supporting over 100,000 users. Specialized in Proofpoint Email Protection, Email Fraud Defense, DMARC, DKIM, SPF, phishing investigations, threat detection, and email forensics. Proven expertise in Microsoft 365, Azure AD, identity protection, mail routing, vulnerability management, and Level 3 support, with a strong background in global operations, change mgmt.
Senior Messaging Engineer
White & Case LLP
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February/2012
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Present
Global Messaging & Email Infrastructure Engineer with extensive experience providing Level 3 support for Microsoft Exchange, Enterprise Vault, email security, and messaging infrastructure in large global environments. Skilled in Exchange migrations, PowerShell automation, email routing, mobile messaging platforms, virtualization, and security technologies including Proofpoint, PGP, Sendmail, and NetScaler. Proven expertise in infrastructure design, system administration, global project delivery.
Senior System Analyst / System Administrator
LALS GROUP LLC
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November/2008
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Present
Experienced IT Systems Administrator with expertise in server maintenance, health checks, system updates, disaster recovery, and infrastructure planning. Skilled in managing Active Directory, Domain Controllers, DNS, DHCP, Global Catalog replication, and Windows-based server environments. Extensive experience supporting Microsoft Exchange 2007/2010, NetApp NAS, Citrix (Presentation Server/XenApp), VMware ESX/ESXi, Blackberry BES, and enterprise backup solutions using Microsoft Data Protection Ma
