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Ma. Genevieve G.

Executive Assistant | Virtual Assistant

Verified
$10/hr

Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Hi! I’m an administrative and virtual support professional with experience in client communication, e-commerce, and day-to-day business support.

I’m organized, dependable, proactive, and resourceful. I enjoy keeping things on track, figuring things out, and finding practical ways to make work easier for the people I support. I’m comfortable using Google Workspace, Microsoft Office, CRM platforms, Slack, Zoom, Microsoft Teams, and Canva, and I’m always willing to learn new tools and systems.

I take ownership of my work, pay attention to detail, and value clear communication. When I don’t know something, I’m not afraid to ask, learn, and figure it out.

Skills & Experience

Skills

Client Communication and Coordination 2-5 Years
Executive and administrative support 2-5 Years

Experience highlights

Virtual Assistant
Go2 Impact · August/2019 – Present
Provided executive and administrative support to business owners and clients in a remote environment, including calendar, email, meeting, and client communication management. Created reports, presentations, spreadsheets, and business documentation using Google Workspace, maintained organized digital filing systems, provided customer support via email and phone, and collaborated with teams to improve workflows and daily operations.
Team Leader
Support Ninja · July/2017 – Present
Supervised and coached a team to meet client service goals, conducted quality reviews and mentoring sessions, communicated client and company updates, resolved escalated concerns, and monitored team workflows and productivity.
Senior Quality Specialist
Sutherland Global Services · October/2014 – Present
Performed quality assurance audits on mortgage documentation, ensuring compliance with client standards and policies. Delivered audit findings and feedback, facilitated calibration sessions, and recommended process improvements to enhance quality and efficiency.
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