Skills
Customer Support
5-10 Years
Customer Support > Ecommerce > Amazon?
2-5 Years
Experience highlights
Customer Success Lead
Cenports Commerce Inc. (Remote)
·
December/2020
–
Present
Led a customer service team, handled escalations, and supported 70+ e-commerce platforms including Amazon, Walmart, and Wayfair. Improved workflows, processed orders, and helped boost customer satisfaction through data-driven strategies.
Account Manager
TD Synnex
·
March/2017
–
Present
Managed tech reseller accounts, identified growth opportunities, prospected new clients, handled quotes and negotiations, and managed customer inquiries and order processing.
Billing and Sales Specialist
IBEX Global Solutions International
·
October/2013
–
Present
Handled billing inquiries, resolved discrepancies, recommended suitable products, and provided detailed information on features, pricing, and delivery options.
