Skills
Zendesk Proficient
5-10 Years
Experience highlights
Customer Service Representative (Remote)
Bitcoin Depot
·
May/2021
–
Present
Delivered high-quality, multi-channel technical support and customer assistance via
phone, SMS, internal ticketing systems, and live chat.
• Resolved complex customer inquiries regarding account transactions, investigated system
delays, and proactively educated users on platform mechanics and best practices.
• Managed inbound and outbound communications to assist high-volume customers with
account inquiries, authorization processes, and platform navigation.