Operations Management / Lead or Customer Service and Administrative Support Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have over 10 years of experience in customer service, quality assurance, recruitment, administration, and operations management. I've worked with US-based companies in hospitality, travel, insurance, and sales, handling daily operations, managing teams, coordinating with clients, and improving workflows. I'm organized, adaptable, and comfortable handling multiple responsibilities. I take pride in solving problems, supporting my team, and making sure operations run smoothly.

Skills & Experience

Skills

Admin & Operations 1-2 Years

DocuSign Less than 6 Months

Monday.com Less than 6 Months

Feedback 1-2 Years

Claims Management Less than 6 Months

HR Recruiting 1-2 Years

- Customer Service 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Good communicator and guest relations Less than 6 Months

Quality Analysis 1-2 Years

Basic Graphic Design>Canva Less than 6 Months

Calendar & Reservation Management Less than 6 Months

Scheduling & Coordination 1-2 Years

Experience highlights

Public Insurance Adjuster Assistant

Quest Public Insurance Adjuster · January/2026 – Present

Served as liaison between insured and carrier. Maintained and updated files using Claim Wizard, Matterport, and related tools. Kept parties updated on claim status.

Reservation Manager & Customer Care Manager

California Hotel · June/2024 – Present

Managed end-to-end reservations, guest communications, and scheduling. Coordinated bookings, handled reschedules and cancellations, prepared arrival details, and worked with operations and concierge teams.

Quality Analyst

Aegis · September/2022 – Present

Assisted agents' performance with daily calls and provided feedback. Participated in HR job hiring and interviews. Designed evaluation programs for organizational changes and monitored outcomes.

Unknown Position

Unknown · February/2016 – Present

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