Experience highlights
Customer Service Representative
Ubiquity Global Services
·
August/2023
–
Present
Having been associated with the previous company, I transitioned due to the dissolution of the account to assist cardholder concerns. In this role, I handle various cardholder inquiries related to their banking/financial accounts. Additionally, I am involved in disputing/investigating transactions specific to the account, as well as opening and activating accounts. Our cardholders
primarily consist of individuals from correctional facilities who have been incarcerated, business owners, employees
Back Office Analyst
Ubiquity Global Services
·
March/2021
–
Present
We review our clients' documents to determine whether they are for approval, pending, or denial. Additionally, we conduct background checks to identify any past fraud cases, including those involving their immediate family. We also perform Know Your Customer (KYC) and Anti-Money Laundering (AML) reviews to ensure the safety and protection of our clients' data, especially given its connection with cryptocurrency. Furthermore, we engage in phone calls with our clients to facilitate interactions an
