Skills
Customer Support
5-10 Years
Office and Administration
5-10 Years
Email and Chat Support
5-10 Years
Calendar /Scheduling
5-10 Years
Health Care
2-5 Years
Experience highlights
Customer Service / Virtual Assistant (Travel Research & Social Media Support)
Freelance Virtual Assistant
·
January/2023
–
/
Conducted travel research by comparing flight rates, accommodations, and booking platforms to create cost-efficient and personalized travel recommendations for clients.
● Coordinated client inquiries and provided prompt email and chat support while maintaining professional communication and timely follow-ups.
● Managed daily social media engagement, including post scheduling, message responses, and audience interaction across Facebook and Instagram.
● Created basic to intermediate Canva graphics
Admin Support/ Customer Service
Naic Emission Testing Center
·
January/2011
–
Present
Resolve product or service problems by clarifying the customer's complaint, determining the
cause of the problem, selecting and explaining the best solution to solve the problem, collecting information, and analyzing customer needs.
Keep records of customer interactions, process customer accounts, invoices, and file documents.
Build sustainable relationships of trust through open and interactive communication.
Skilled in managing multiple chat conversations while maintaining accuracy.
Back-Office Support (Invoice and Billing for Healthcare)
LTO Cavite City District Office Drugtest and Medical Section (Archangel)
·
August/2006
–
Present
Updating patient records and files.
Assisted nurses and medical technologists on duty with patients.
Issues Drug Test and Medical Receipts.
Taking samples of urine from the patients and delivering it to the assigned nurse in the laboratory.
Monitoring patients' vital signs, like blood pressure and temperature.
Administrative Support/ Sales
RMG Insurance Services
·
June/2005
–
Present
Organizing and archiving old records for easy retrieval when needed.
Handling sensitive information discreetly and ensuring data protection compliance.
Generate leads using social media, referrals, and lists to communicate with prospective clients.
Issues receipts and invoices.
Assist clients with their comprehensive Insurance Coverage inquiries and requirements for Accidental and Death Claims.
Office Assistant
First King Learning School
·
February/2003
–
Present
Completed the required hours of duty as an administrative assistant and teacher's aide in a Christian School.
Assisted the teachers with lesson plan preparation, reports, school activities and events, and organizing supplies.
Provides one-on-one support or a group for students who need extra help in understanding the materials.
Help students understand basic computer literacy.