Skills
Customer Support
1-2 Years
Project Management > Atlassian
Less than 6 Months
Software > Data Engineering > SQL
6 Months to 1 Year
CRM
Less than 6 Months
Aws
Less than 6 Months
git
6 Months to 1 Year
MySQL
Less than 6 Months
Web Development
1-2 Years
Python
1-2 Years
Postgresql
6 Months to 1 Year
System Administration
6 Months to 1 Year
Microsoft Intune
1-2 Years
cloudflare
1-2 Years
CCTV monitoring
6 Months to 1 Year
AI / Machine Learning
6 Months to 1 Year
Experience highlights
ITO CSR Consultant / AI Specialist
BYU-Hawaii Office of Information Technology
·
February/2025
–
/
Reviewed and processed 60-80 support tickets weekly using CRM workflows. Documented endpoint data across 2000+ managed devices, contributing to 5% operational efficiency improvement.
IT Intern / System Admin
Triple J IT Supplies and Services
·
December/2025
–
Present
Managed 8TB of organizational data using QNAP NAS and Cloudflare Tunnels for 800+ retail clients. Reviewed and validated 100+ concurrent live IP camera streams for CCTV monitoring system.
IT Intern
First Freedom Foundation BYU-Hawaii
·
September/2025
–
Present
Translated UI/UX wireframe specifications into functional web deliverables with 5-member team. Reviewed and managed 200+ pull requests using Git and Atlassian Bitbucket.
Volunteer Full-Time Missionary
The Church of Jesus Christ of Latter-Day Saints
·
June/2018
–
Present
Conducted bilingual outreach in English and Filipino with structured reporting and goal tracking, achieving 20% increase in goal achievement.
