Skills
MS Office
2-5 Years
CRM management
2-5 Years
Google calendar
1-2 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Lead Qualification
2-5 Years
HIPAA Compliance
1-2 Years
Call
2-5 Years
Systems
2-5 Years
AI Transcription
Less than 6 Months
Document Verification
1-2 Years
Customer Service>Sales
2-5 Years
Experience highlights
Audio Transcriptionist
Independent Contractor
·
April/2026
–
Present
Transcribed audio and video recordings into accurate written documents for legal, medical, and corporate clients. Maintained high accuracy with strict attention to grammar, punctuation, and speaker identification.
FIRST NOTICE OF LOSS AGENT
Allstate Insurance Company
·
January/2026
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Present
Handled inbound and outbound calls for claims processing, billing inquiries, and policy concerns. Managed customer records in CRM and assisted with payments, claim status updates, and policy inquiries.
Document Specialist
UPS Global Shipping and Logistics Solutions
·
September/2025
–
Present
Reviewed and verified employment application documents for completeness, accuracy, and compliance. Performed data entry, online research, and records management using MS Office and internal systems.
Customer Care Representative
Continuum Global Solutions – Aetna Medicare
·
November/2023
–
Present
Resolved member concerns while maintaining HIPAA compliance. Assisted members with medication inquiries, benefits verification, and coverage concerns via inbound call queue.
Customer Service Representative
Morpheus Global Communication – Online Pharmacy
·
September/2020
–
Present
Conducted outbound and inbound calls to prospect customers, follow up on leads, and close sales. Consistently met and exceeded daily call quotas and monthly sales targets in high-volume call centre environment.
