Highly motivated and results-oriented professional with extensive experience in customer service.

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Have the ability to grow with the job, handle responsibility and build positive relationships with work colleagues at all levels. Expertise include

Skills & Experience

Skills

Back Office Support > Customer Data Management 5-10 Years

BPO- customer service representative/ Technical support 5-10 Years

Any Hospitality skills like housekeeping,food and beverage service ,Care for patients Less than 6 Months

Experience highlights

Data Curator

Veeva Systems Inc. · June/2024 – /

• Researched, validated, and categorized complex healthcare organizational data, ensuring accuracy and adherence to strict data governance standards.
• Maintained and updated database entries, applying detailed rules for naming, address formatting, and hierarchical relationships.
• Utilized official web sources to capture and verify organizational information, contributing to a high-fidelity dataset.
• Contributed to maintaining data quality and consistency crucial for strategic insights and ope

Customer Service Representative – Tier 3 Support

Accenture Philippines Inc. · August/2019 – Present

• Delivered high-level technical support, successfully resolving complex customer issues and ensuring client satisfaction.
• Provided comprehensive product education and feature guidance to clients, enhancing user understanding and adoption.
• Ensured strict compliance with system security protocols and company policies in all customer interactions.

Technical Support Representative

Convergys Philippines Inc. · December/2016 – Present

• Resolved technical concerns efficiently, consistently achieving high rates of first-contact resolution.
• Delivered detailed product walkthroughs and technical support to a diverse customer base.
• Maintained high service quality standards and ensured adherence to all compliance guidelines.

Customer Service Representative – Tier 2 Support

Supportsave Solutions · June/2014 – Present

• Managed and resolved escalated cases requiring advanced troubleshooting and problem-solving skills.
• Provided detailed product and service support, addressing complex inquiries and ensuring customer understanding.
• Consistently maintained a high level of customer satisfaction through effective communication and issue resolution.

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