Skills
Cusomer service
10+ Years
Freight Dispatcher
6 Months to 1 Year
Ticket management (e.g., Zendesk, Intercom, etc.)
2-5 Years
Customer / CX Support > Email & Chat Management
2-5 Years
Asana / Trello / Clickup
1-2 Years
Admin & Office Support
2-5 Years
Salesforce (CRM)
2-5 Years
Experience highlights
Quality Hero
UnitQ
·
March/2023
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Present
Assign reports to relevant categories. These reports are feedback received from users of different apps/services. The tenants in turn will then use these reports to make the app/service they provide better.
Admin assistant and Training Coordinator
VirtualStaff365 - The Global Beauty Group
·
December/2018
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Present
As an Admin, I create leads from inquiries that were received from various channels. research more about the lead and create a deal then assign a sales rep. Forward inquiries to the relevant team. Process skincare orders and payments
As a Training Coordinator I manage training bookings and organize trainer’s trip going to and back from training from clients. Manage internal LMS (Education HUB) by enrolling and un-enrolling clients and their staff members. Monitor progress of clients’ online tra
CSR In-House and QA/Trainer Apprentice
Ninja Van
·
March/2018
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Present
As an Customer support I perform call outs to consignees to verify their address to make sue parcels are delivered. Escalate issues as well as solve delivery and pick up concerns.
As a QA apprentice, I performed call and email audits of CS reps and provide feedback
As a Trainer apprentice, I prepared instructional materials and facilitated trainings
CSR - Admin
Inspire Education Pty. Ltd.
·
January/2017
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Present
Attend to student inquiries received via email and phone and resolve any issues they encounter in the LMS. Assist students in uploading documents that are relevant to their studies when they are unable to do it. Issue students' certificates once they have completed their studies. Book students' one on one virtual trainings with a trainer. Forward any other concerns to relevant teams i.e. finance.
Student Support
Global Learning Support
·
May/2014
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Present
Serves as a study coach and make sure students are engaged in their study of their chosen qualification, Assist students to complete their qualification if they are having difficulties or are no longer interested. Assist in uploading documents if students experiences any issues as well as troubleshoot LMS (Blackboard) issues. Perform weekly touch base with students and see how they are going. Book one on one or group virtual training sessions with their trainers.
