Skills
Multitasking
10+ Years
Account Management
5-10 Years
support
5-10 Years
Leadership
2-5 Years
Communication
10+ Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Conflict Resolution
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
- Customer Service
10+ Years
CRM Systems
2-5 Years
Case Management
5-10 Years
Customer Support > Chat Support >Technical Support
10+ Years
API Integration
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Support > Customer Service > Gorgias > Shopify>Social Media Management>Subscription Management
5-10 Years
Experience highlights
Agoda Customer Service Representative (Blended Support)
Concentrix
·
April/2026
–
Present
Delivered voice, chat, and email support for hotel bookings. Resolved complex reservation discrepancies, overbookings, and system errors. Managed guest records and booking details using CRM systems.
Amazon Seller Support Associate
Concentrix
·
January/2026
–
Present
Resolved listing, inventory sync, and API errors. Investigated fulfillment discrepancies and secured reimbursements. Guided sellers through POAs and interpreted Amazon ToS/IP policies. Clarified fees and billing.
Arlo Security Camera - Adviser II | SME | Technical Support Advocate
Concentrix
·
September/2017
–
Present
Resolved 40+ daily inquiries via chat, phone, email on IoT networking, hardware, account security. Maintained 95% satisfaction rating. Reduced return errors by 20%. Authored knowledge base articles.
Hotel and Restaurant Management
Career Institute of Southeast Asia
·
January/2017
–
Present
