Skills
Customer service
5-10 Years
2-5 Years
HELPDESK SUPPORT
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Chat Support > Social Media Management
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Basic Graphic Design>Canva
1-2 Years
Copywriting > Data Entry > Email Marketing
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
1-2 Years
✔️Marketing > Appointment Setting
2-5 Years
Experience highlights
Marketing & Sales VA
Freelance
·
March/2024
–
Present
Onboarded new advisers, processed business loans, maintained lead database, managed email marketing campaigns and social media accounts to enhance online presence.
Administrative Virtual Assistant
Freelance
·
June/2023
–
Present
Scheduled appointments for sales team, generated leads, managed emails and social media content, designed graphics using Canva for marketing campaigns.
Senior Broker Assistant/Loan Processor
Pathcutters
·
October/2021
–
Present
Appointment setting, lead generation, email and SMS communication, document verification including payslips and bank statements, administrative tasks and reporting.
Canva Email Support - Seasonal
Concentrix PH
·
July/2020
–
Present
Addressed customer service inquiries via email, provided product specifications and technical information, input customer data into internal database.
Helpdesk Specialist
Reed Elsevier Shared Services, PH
·
July/2018
–
Present
Assisted customers telephonically and non-telephonically with service issues, diagnosed and resolved problems using department resources and expertise.
