Customer Support Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Highly efficient and technical Customer Support Professional with 4 years of combined experience, specializing in Tier 2 escalation handling, complex account and billing troubleshooting, and high-stakes administrative operations. Proven track record of managing high-volume data, resolving escalated disputes, and maintaining strict compliance. Adept at multitasking across multiple platforms simultaneously, eager to transition technical expertise and exceptional typing speed into a high-performing customer support role.

Core Skills
• Chat & Technical Tools: Live Chat Platforms Zendesk, Salesforce, CRM databases, ticketing software, MS Office Suite (Excel, Word)
• Customer Support & Operations: Tier 2 Escalation Handling, Billing & Invoicing, Account Auditing, Dispute Resolution, Multi-channel Queue Management
• Administrative & Soft Skills: High-Speed Typing (WPM: [45-50]), Multitasking, Strict Data Privacy & Compliance, Cross-departmental Communication

Skills & Experience

Skills

Chat and Email Support 2-5 Years

Communication 2-5 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Multitasking 2-5 Years

Account Management 2-5 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

Processing 1-2 Years

Financial 2-5 Years

Database Management 2-5 Years

Escalation Management 1-2 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 2-5 Years

*Administrative Support - 2-5 Years

Experience highlights

Tier 2 Account & Billing Support Specialist

VXI Global Holdings B.V · November/2022 – /

Manage customer escalations for high-tier accounts and billing via digital channels. Process financial adjustments and refunds with 98% accuracy. Collaborate cross-functionally to resolve billing issues, reducing resolution times by 15%. Maintain 90% CSAT.

Administrative Assistant

Sultan Kudarat Provincial Highway Patrol · June/2020 – Present

Managed law enforcement databases and public inquiries. Processed legal documentation and citations under confidentiality guidelines. Coordinated communications and dispatch data. Streamlined digital archiving, reducing paper backlog by 90%.

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