Skills
Active Listening: Understanding customer needs beyond their words.
1-2 Years
Conflict Resolution & De-escalation: Handling difficult situations calmly.
1-2 Years
Time Management & Multitasking: Managing multiple conversations, tickets, or tasks efficiently.
1-2 Years
Experience highlights
Customer Service Representative
FORWARD BPO
·
December/2018
–
Present
(Account: CBD)
Provided customer support services and resolved inquiries, complaints, and issues via email and phone for a specific account in a BPO company.
Online English Teacher
51Talk Philippines
·
September/2017
–
Present
Conducted online English lessons for students from China and provided feedback and assessments for their language skills improvement.
Customer Service
Teleperformance
·
September/2013
–
Present
(Account: TIME Inc.)
Handled customer inquiries and provided resolutions via phone and email for a specific account of a global BPO company.
Restaurant Manager
JACOBO'S BISTRO
·
July/2009
–
Present
Oversaw daily operations of a bar and restaurant, including managing staff, handling customer complaints, ensuring food quality and safety, and monitoring inventory and sales.
Assistant Manager
PARAGON IMMAGINE Inc
·
August/2006
–
Present
Assisted sales managers in managing accounts and generating sales, provided interior design services, and created layouts for clients using AutoCAD, Adobe Photoshop, and Image Ready.
