Client-facing professional with over 10 years of experience in customer service, operations, and client management across telecom and fintech environments. Skilled in handling escalations, managing client relationships, and ensuring smooth end-to-end service delivery across multiple channels (chat, email, and voice). Known for being detail-oriented, proactive, and calm under pressure, with a strong focus on follow-through and client satisfaction. Comfortable working in fast-paced remote environments and coordinating with cross-functional teams to achieve results.