Technical Advisor

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I have over 4 years of experience in troubleshooting, resolving customer inquiries and providing excellent customer service.

Skills & Experience

Skills

Customer Support 2-5 Years

Computer Literacy 2-5 Years

Email and Chat Support 6 Months to 1 Year

Software Development 2-5 Years

Troubleshooting device software and hardware 2-5 Years

Experience highlights

Tech Advisor

Concentrix · July/2022 – Present

• Took ownership of customer-reported issues with Samsung devices.
• Conducted research, troubleshooting, diagnosis, and identified effective solutions.
• Followed standard procedures to escalate unresolved issues to appropriate internal teams.

Customer Service Representative

EC Experience · March/2022 – Present

• Managed email and chat communication and coordinated garbage or waste pickups for diverse retail companies

Technical Support Representative

Results CX · January/2019 – Present

• Took ownership of customer-reported issues with Vizio TVs.
• Did research, troubleshooting, diagnosis and provided effective solutions.
• Followed procedures and processes to properly escalate unresolved issues to appropriate internal teams.

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