Skills
Office and Administration > Administrative Support
2-5 Years
General VA, Customer Service Representative
5-10 Years
Experience highlights
Appoitment Setter
Gfolio Real Estate
·
April/2021
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Present
I am responsible for contacting potential leads (FSBO, Expired and canceled listings) qualifying them, and transferring them to a broker for further discussion on how they will market the property effectively.
Virtual Assistant
UMBUZO
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November/2020
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Present
> Manage inbox by responding to emails and chats quickly and accurately (within 24 hours, preferably less)
> Managing reviews, comments, and customer inquiries on Facebook and IG.
> Order Fulfillment: I process orders, cancellations, refunds, replacements and submit sales reports end of the Month.
> Help with Admin tasks like, inventory, Product listing, Updating the store's website SKU's, updating item variants, doing data Entry and more.
Customer Service Representative
Bulletproof Zone
·
June/2020
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Present
Customer Service support on a Shopify store. My work focuses on responding to customer emails, Communicating with customers through various channels. Monitor and respond to Facebook chat, comments, and Instagram comments. Regularly collaborate with the other team members.
Customer Service Representative
BPO
·
February/2012
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Present
I'm the frontline agent responsible for interacting with customers to address their inquiries, concerns, and complaints. I act as the face of the company, and my interactions significantly impact customer satisfaction and loyalty.
