General Virtual assistant | Customer Support

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

With 10 years of experience across the gaming, healthcare, and e-commerce clients, I set myself apart by combining high level multitasking, such as ma

Skills & Experience

Skills

Customer Support > Chat Support> Customer Support Inbound and Outbound and Office and Administrative job 5-10 Years

Experience highlights

Chat & Email Support

Century Games (Remote) · November/2021 – Present

Served as primary point of contact for high-value VIP players since this is A Mobile Indie game
Adventure developers.
Designed and deployed advanced multi-lingual automation flows using ManyChat
Automated customer ticketing, email campaigns, and Facebook event registrations
Improved response efficiency and customer satisfaction through workflow optimization

Inbound Calls & Live Chat Representative

Stellar Inc. · January/2017 – Present

Managed hotel and flight reservations for the Australian market while handling inbound
sales calls, email , and live chat support. Actively upsold and upgraded
flight tickets to higher value packages based on customer needs, assisted with ticket
changes and rebooking, and ensured accurate bookings while maintaining high
customer satisfaction and strong sales performance.

Patient Enrollment Coordinator

BDBPO · June/2016 – Present

Outbound calling campaigns to identify eligible candidates for diabetic supplies and
orthopedic braces, where I specialized in verifying insurance coverage

Customer Service & Escalations

Concentrix · March/2014 – Present

Managed some escalation calls as a Tier 2 agent and provided customer support and Inbound sales, where I become part of the retention team.

Customer Service Representative

Sutherland Global Services · December/2012 – Present

Handled two financial accounts and one anti-virus software account

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