Skills
E-Commerce > Amazon > FBA
5-10 Years
Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management
5-10 Years
Technical/Customer Service Specialist
2-5 Years
Experience highlights
Sr. FBA Operations Specialist
Amazon.ae
·
January/2021
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/
Responsible for doing deep dives to research on seller facing issues, identify problem root causes, understand the trend, and provide resolution to increase seller experience which includes issues on seller listings and inventory health
Sr. Learning & Development Specialist
Amazon.ae
·
August/2018
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Present
Responsible in coordinating, managing and arranging delivery of induction or cross training to new hires and managers as required; implements learning and change initiatives including new or revised process and systems to align in Amazon's core values to deliver efficient results.
Order Management Associate
Souq.com, an Amazon company
·
May/2016
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Present
Responsible for on-time fulfillment of customer orders, supporting service providers and Internal stakeholders using ERP and CRM systems to monitor the process of orders in enhancing seller and buyer experience.
Warehouse Associate/Administrative Assistant
Souq.com
·
November/2015
–
Present
Prepares daily reports on team attendance and outbound performance; files employee's annual, social, and sick leave requests; assists in monitoring order status, checks issues with missing and excess items in an order pick, and supports colleagues with any issues encountered in various process
Technical Support Representative
Sutherland Global Services Philippines, Inc.
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December/2013
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Present
Handles technical troubleshooting and customer service skills with customer’s IPTV, Highspeed Internet Access and CVOIP for voice on both wired and wireless connection, isolating problems for TV signal loss connection, and identifying issues for phone problems
