Virtual Assistant, Customer Service

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a strong communicator with solid experience in customer and merchant support, operations coordination, and process management.

Skills & Experience

Skills

Customer Service and Technical Support 10+ Years

Virtual Assistance and Remote Administration 5-10 Years

CRM management 2-5 Years

Calendar and appointment management 2-5 Years

Cold calling and appointment setting 2-5 Years

Onboarding and Training Customer Service Agents 2-5 Years

SOP Creation and Process Implementation 1-2 Years

Experience highlights

Client Onboarding Specialist

Ecom Payments · September/2022 – Present

- Verified applications, documents, and business/owner information for accurate and
timely processing.
- Collaborated with CEOs and partner companies to ensure compliance, smooth
operations, and alignment of business goals.
- Developed and implemented Standard Operating Procedures (SOPs) to enhance
team productivity and workflow consistency.

Reservation Specialist

Intercontinental Hotels Group) · August/2021 – Present

- Handle inbound calls, emails, or chat inquiries to assist guests with room
reservations and availability.
- Provide accurate information on rates, room types, promotions, and hotel
amenities.
- Modify, cancel, or confirm existing reservations based on guest requests.

Executive Assistant| Customer Service| Appointment

PlaNet Marketing · June/2020 – Present

- Managed the CEO’s calendar, appointments, and email correspondence to
maintain efficient scheduling and communication.
- Reached out to partner business owners to provide assistance, address inquiries,
and schedule appointments with the CEO when needed.

Executive Virtual Assistant| Social Media Manager

Virtual Assistance 101 · May/2020 – Present

- Worked as a Social Media Manager for credit repair business owners — creating
content, managing pages, and implementing strategies to boost engagement and
attract potential clients.

Customer Service Associate

AFNI · August/2019 – Present

- Assisted customers with billing, sales, device issues, plan upgrades, and
inquiries.
- Completed administrative tasks and verified customer data.
- Ensured timely and accurate resolution of customer concerns.

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