Room Reservation Agent

Verified

$25/hr

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Outline

Looking for Full-Time work (8 hours/day) at $25/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm looking for a position where I can seek competitive & challenging environment where I can serve your organization and establish career for myself.

Skills & Experience

Skills

Customer Support > Active Listening> Teamwork>Leadership>Communication Skills 1-2 Years

Guest Services and Reservation Agent 6 Months to 1 Year

Office and Administration > Computer Literacy 1-2 Years

Office and Administration > Microsoft Excel 1-2 Years

Office and Administration > Microsoft Outlook 1-2 Years

Excellent problem solving 1-2 Years

Telephone skills 1-2 Years

Experience highlights

Cluster room Reservation Agent

Delano Dubai & Banyan Tree Dubai Hotel and Residence · December/2024 – /

•Managed room reservations via hotel systems, websites, and online travel agencies (OTAs)
•Ensured booking accuracy, rate compliance, and maximized room occupancy
•Delivered 5-star, high-end telephone etiquette and customer service with attention to detail
•Handled guest inquiries, special requests, cancellations, and modifications efficiently
•Resolved guest issues promptly to ensure an exceptional guest experience

TELEPHONE OPERATOR/GUEST RELATIONS (ACTING)

TH8 PALM HOTEL, VIGNETTE COLLECTION, by IHG · July/2024 – Present

•Provided clear, accurate information and routed calls promptly in accordance with brand service standards.
•Maintained a calm, courteous, and service-oriented approach when handling guest inquiries and requests.
•Acted in Guest Relations for approximately two months, managing special requests, coordinating personalized amenities, and ensuring memorable guest experiences.
•Welcomed guests warmly, monitored guest satisfaction, and proactively addressed needs to ensure a seamless and enjoyable

FRONT OFFICE ASSOCIATE

VILLA CACERES HOTEL · June/2022 – Present

•Ensured smooth check-in and check-out operations with strong system and cash-handling skills.
•Delivered consistent customer service while resolving guest requests and concerns.
•Maintained accurate records and confidential documentation.
•Identified upselling opportunities while prioritizing guest satisfaction.
•Upheld safety, security, and service standards; embraced feedback for continuous improvement.

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