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Shiela A.

Product Listing | Administrative | Data & Reporting |

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Are you struggling to keep your data organized, manage inventory, or handle customer support while trying to grow your e-commerce business? If so, let me handle the heavy lifting for you!

I have over 8 years of solid background working as a Data and Reports Analyst, Product Data Coordinator, and Customer Support professional in fast-paced e-commerce and BPO environments. I am deeply familiar with handling complex documentation, creating detailed KPI reports, cleaning up spreadsheets, and collaborating with different teams to keep everything on track.

I am a quick learner who loves taking ownership of tasks, whether it is managing complex files, handling customer inquiries, or cleaning up messy data. Let's work together to make your operations easier and more efficient. Feel free to reach out—I’d love to help your team grow! 🚀

Skills & Experience

Skills

Customer service 6 Months to 1 Year
Sourcing Candidate 6 Months to 1 Year
Product listing data entry SKU, pricing, and inventory management Bulk uploads via spreadsheets Listing updates and maintenanc 2-5 Years
Office and Administration > Quality Assurance 5-10 Years
Project Management > Smartsheet 1-2 Years
MS Excel 10+ Years
PowerPoint 5-10 Years
Data Analysis 10+ Years
Team Management 5-10 Years
Workday 1-2 Years
Power Query 1-2 Years
JIRA 2-5 Years
Confluence 2-5 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 5-10 Years
Report writing 10+ Years

Experience highlights

Reporting Analyst
Cielo Talent Inc. · June/2022 – Present
POC for preparing and creating reports and dashboards. Participated in implementation calls for new clients to obtain SLA, billing and metrics details. Collaborated with reporting team and client services.
Product Data Coordinator
NilePh Outsourcing Services Inc · March/2017 – Present
Supervised product specialists team. Performed QA for data accuracy on company and affiliate websites. Coached team members and liaised between departments for smooth operations.
Data and Reports Analyst
NilePh Outsourcing Services Inc · March/2016 – Present
Collated product data from external sources. Prepared standardized Excel files for database import. Investigated automated import failures and created KPI reports.
Report Specialist
NilePh Services Inc · September/2015 – Present
Managed operations data entries for logistics reports. Analyzed performance data from multiple sources. Generated weekly KPI reports and scorecard reports for stakeholders.
Reports Analyst
Alorica (Manila Healthcare account) · September/2013 – Present
Reviewed reconciliation reports and made adjustments in EGS/client systems. Created performance dashboards and templates for clients. Analyzed trends and coordinated with branch offices.
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