Customer Service, Virtual Assistant, Administrative Support, Cold Caller

Verified

$5/hr

Message Bookmark

Outline

Looking for Part-Time work (6 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I’m a Customer Service and Administrative Support professional with around four years of combined experience in BPO customer service, office administration, and remote outbound calling. I have assisted international customers through phone, email, and chat with inquiries, billing concerns, scheduling, follow-ups, data entry, and documentation. My recent remote work involved contacting U.S. restaurants and medical practices, qualifying leads, communicating with decision-makers, and maintaining CRM records. I also lived and worked in the United States for over seven years, giving me firsthand knowledge of American communication styles and customer expectations. I’m organized, dependable, detail-oriented, comfortable with U.S. hours, and available to start immediately.

Skills & Experience

Skills

Office & Administration 2-5 Years

Accounting > Accounts Payable > Billing Support 2-5 Years

~Data Entry 2-5 Years

- Customer Service 5-10 Years

Lead Qualification 6 Months to 1 Year

Customer Support > Phone Support 2-5 Years

Objection Handling Less than 6 Months

CRM Systems 2-5 Years

Cold Calling 6 Months to 1 Year

Marketing > Order Management 1-2 Years

Customer Service>Sales 1-2 Years

Customer Communication 5-10 Years

Experience highlights

Home-Based Business Owner & Online Seller

Self-Employed · January/2025 – /

Manage customer inquiries, orders, payment confirmations, schedules, product listings, and delivery coordination for two online ventures.

Cold Calling Agent (Part-time)

MenuFlow / DocDraft · December/2025 – Present

Completed outbound calls to U.S. restaurants and medical practices. Introduced digital services, qualified leads, and recorded outcomes in CRM systems.

Customer Service Representative

Telstra · February/2016 – Present

Delivered phone, chat, and email support for mobile services including billing, account changes, SIM activation, and device orders.

Customer Service Representative

Concentrix · May/2015 – Present

Provided inbound support for internet, mobile, and TV services. Resolved billing, activation, connectivity, and account-access concerns.

Office Administrator

Yap Signmaster · January/2013 – Present

Managed data entry, records, schedules, client inquiries, contracts, invoices, filing, procurement, and inventory monitoring.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In