Customer Support, Technical Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings.

Skills & Experience

Skills

Customer Support (Phone, Email & chat), Technical support, Graphics design, Social Media Manager 5-10 Years

Experience highlights

CUSTOMER SUPPORT

VRO · February/2022 – Present

–VRO–02/15/2022-12/ 2024
Responding to Customer's queries in a timely and accurate way via phone, email and chat.
Identify customer’s needs and assess customer’s needs
Handle customer complaints and provide appropriate solutions
HelpScout, Hubstaff, Slack, TalkDesk, Keystone

Email Tech Support for Smart TV

Sundance · February/2021 – Present

Prompt email response to customers
Repair or troubleshoot their channel
Zendesk, Slack

Lead Specialist

Change 3 · October/2020 – Present

10/15/2020-2/1/2021
Outbound Calls to potential customers to qualify as sales leads.
Company CRM, Skype

TECHNICAL SUPPORT

VXI · September/2019 – Present

Troubleshooting Technical issues
Diagnosing and repairing the fault
Providing support in Billing and Retention Department
Company CRM

Customer Support

Siblings Solutions Inc. ( Nadela Business Center) · January/2018 – Present

Handles customer's issues related to services
Frequently provide necessary technical assistance
Making sure to enhance the customer experience with helpful information and accurate response
Company CRM

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