Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
My mindset: "Be a valuable asset to your company by upholding the highest standards and quality of work."
Your business is important and I understand how crucial it is to maintain smooth operations and to keep your customers and clients happy and satisfied.
With extensive experience of more than ten years in being a Technical Support II and IT Operations Analyst. I can ensure being able to provide top-notch support for SOHO, Medium Business, and Campus/Enterprise networks. I am also an excellent network administrator and IT Helpdesk professional, well-versed in resolving technical issue, address network administration and quick action to
*******************************************************************Competencies:
Remote Desktop support (IT Operations, Strategy and Help Desk)
Excellent Customer service and Technical Support
Microsoft O365 administration
Computer software troubleshooting
Ticket System Management (ServiceNow, FreshDesk, myIT)
Network & System Administration
E-mails support and administration
Chat support ( Slack, Googlechat, WhatsApp)
MFP Printer Troubleshooting for HP | Dell| Lexmark |Kyocera | Fujitsu
Inkjet and Laser Printer Solutions
Alarms Security and CCTV
HIKVISION Series
HIK Connect and Guarding VIsion app
Honeywell Alarm and Security System
Total Connect, Alarmnet and Rapid Response
Data and Capacity Analyst
Solarwinds
SSRS (SQL Service Report Services)
Google Workspace
Google DataStudio
- IT Helpdesk Support: Quickly responds to IT support tickets, configuring and troubleshooting laptops, workstations, and printers. Extensive knowledge on Windows and Mac OS.
- Customer Care: Provides excellent technical support and customer service with utmost dedication towards resolution and satisfaction through phone, chat, and email channels. Has extensive customer-interaction skills and a proven track record of customer satisfaction.
- Training and Development: Regularly conducts staff training focusing on technical skills improvement. Also conducts a regular quality check of support staff. Provides technical training to newly hired tech support representatives.
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Equipment:
- Laptop running i5 10th Processor with 32GB RAM running Windows 11 and equipped with dual monitors
- High speed Cable Internet service averaging @ 200Mbps, with a reliable backup Internet connection
- Dedicated home office workspace
Skills & Experience
Skills
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