Skills
Content Moderation (trust and safety)
1-2 Years
Graphic Design - Canva
1-2 Years
Team Leadership
1-2 Years
Chat support
5-10 Years
Content Moderation
1-2 Years
Agent
2-5 Years
Customer Satisfaction
5-10 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Performance Management
1-2 Years
Content Moderation & Policy Enforcement
1-2 Years
Experience highlights
Content Moderator
TASKUS
·
January/2024
–
Present
Evaluate user-generated texts, images, and video content against community guidelines. Balance policy enforcement with cultural context awareness to foster safe, inclusive digital environments.
Team Leader
ALORICA
·
January/2023
–
Present
Led team of 10 agents to ensure customer satisfaction and meet performance targets. Conducted huddles and briefings on policy updates and performance metrics for daily operations.
Chat Support Representative - Mentor
ALORICA
·
January/2018
–
Present
Resolved customer inquiries regarding accounts, payments, and services with first-contact resolution approach. Mentored new hires on training protocols and company policies.