Skills
Team Leadership
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Chat support
10+ Years
Payroll Processing
6 Months to 1 Year
Customer Support > Phone Support
10+ Years
Triage
5-10 Years
Escalation Management
10+ Years
Training & Coaching
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Customer Support > Chat Support >Technical Support
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
Customer Service>Sales
5-10 Years
Experience highlights
Customer Support Representative
Sirius
·
January/2026
–
Present
Provided customer support via phone, email and chat. Resolved billing, product and technical concerns. Maintained CRM documentation and collaborated with internal teams on escalations.
Payroll Core Services Specialist
Murphy Collective Philippines, Inc
·
February/2025
–
Present
Processed employee final pay, benefits, PTO, bonuses and commissions accurately.
Customer Support Representative / Subject Matter Expert / Team Leader
SupportNinja Inc.
·
December/2017
–
Present
Delivered technical and customer support across multiple channels. Served as escalation point for complex issues. Coached and trained new members. Monitored and triaged priority incidents.
Level II Technical Support / AOL
eTelecare / Stream / Convergys
·
December/2000
–
Present
Provided technical support via phone, email and chat. Served as chat moderator maintaining positive environment. Resolved software, internet and hardware issues. Scheduled technician visits. Upsold Dell products and warranties meeting sales targets.
