Customer Service Support/ Executive Virtual Assistant

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

Experienced customer service support, multi-tasker, and can work with less supervision!

Skills & Experience

Skills

Customer Support > Active Listening problem solving, graphic designs, Appointment setting 5-10 Years

Experience highlights

Phone Associate- Tow Dispatcher

Peak Support Global · April/2022 – Present

I worked with peak Support until January of this year, 2025.

My role is a phone associate taking in calls to schedule a tow. I also dispatch a service provider to tow the customer's vehicle involved in an accident from either the accident scene or a police impound facility. I also process payments and refunds using virtual credit cards.

Retail banker- Fraud Analyst

Teleperformance · January/2018 – Present

Role: retail banker and Fraud Analyst
Responsibilities:
-Taking in calls from customer asking about their checking account balance and regarding monthly service fees.
-Explain the reason why the fee was incurred.
-Walk them through how to troubleshoot the application so they can do online banking.
-Review customer's credit card account for possible fraud
-Block credit cards due to large purchases made outside of their spending pattern to avoid bank losses

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