Skills
Customer Support
2-5 Years
General Virtual Assistant
6 Months to 1 Year
Customer Support > Customer Service > Payment Processing, Billing, Scheduling Appointments, Cold Calling
2-5 Years
Experience highlights
Chat support & Technical Support
Novatech LLC
·
September/2023
–
Present
We manage Ticket via zendesk, Email, Text, Trouble shooting, Up selling promotions, and random task about customer inquiry.
Technical support/ Customer Service
Sitel
·
July/2022
–
Present
We manage inbound and outbound calls. We do trouble shooting, Appointment setting and Up selling.
Collections/ Process Associate/ Customer Service
Genpact Services LLC
·
December/2019
–
Present
We manage financial accounts and collections, handling inbound and outbound calls. Appointment setting, Cold calling, and Trouble shooting.
Sales and Loan Originator
ARB Call Facilities
·
September/2018
–
Present
Cold Calling, Generating Leads, Email, Appointment setting, and random task for customer inquiry and updates.
Virtual Assistant
Delite
·
January/1990
–
Present
Created and processed invoices and order entries using company systems.
Designed paper proofs utilizing Adobe Illustrator for product specifications.
Managed customer appointment calls and inquiries via 3CX and Jivo chat support.
Handled administrative tasks, including email communication through HelpSpot.
Maintained product inventory levels in Emerge to ensure accurate stock management.
