Outline
Looking for Full-Time work (8 hours/day) at $4/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
I am an Information Technology graduate with over 2 years of experience in U.S.-based healthcare customer service and 3 months in technical support local account. Skilled in handling prescription benefit support, insurance verification, and prior authorizations.
I also completed a Front-End Web Development training at Proweaver Company, gaining foundational skills in HTML, CSS, and JavaScript. With a strong background in technical troubleshooting, customer support, and IT fundamentals, I bring a results-driven approach, adaptability, and a commitment to delivering excellent client experiences.
Skills & Experience
Skills
Experience highlights
Delivered patient-centered support by resolving 40+ inbound calls daily regarding copays, prescription refills, and insurance coverage.
Processed prior authorization requests with 99% accuracy, ensuring timely access to medications.
Assisted patients in locating affiliated pharmacies, improving convenience and reducing follow-up inquiries by 15%.
Verified insurance benefits and explained copay tiers, achieving a customer satisfaction score (CSAT) of 90%+ throughout tenure.
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Already have an account? Log In