Skills
~Data Entry
2-5 Years
Zendesk Proficient
5-10 Years
Zendesk and Slack
5-10 Years
Custom support
5-10 Years
Escalation Management
1-2 Years
Online advertiser,grapic disigner,dropshiper
1-2 Years
Team Leadership
1-2 Years
Graphic Editing
1-2 Years
Knowledge Management
1-2 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Performance Coaching
1-2 Years
Customer Service > Gorgias > Shopify
2-5 Years
• Technical Troubleshooting
2-5 Years
Catalog Management
1-2 Years
Experience highlights
Online Store Builder Specialist
OrderMyGear
·
December/2025
–
Present
Built and launched e-commerce stores for dealers using platform tools. Managed large-scale projects ensuring accuracy and functionality. Performed data entry, catalog setup, and graphic editing.
Team Leader
Lizardbear Tasking Inc.
·
Sep/2023
–
Present
Led daily team huddles and performance reviews. Conducted quality audits and implemented action plans. Delivered coaching sessions improving productivity and service quality.
Support Specialist Advisor
Lizardbear Tasking Inc.
·
Nov/2021
–
Present
Supported merchant experience initiatives across support channels. Trained new hires on Shopify tools and workflows. Assisted with knowledge transfer and documentation improvements.
Support Advisor
Lizardbear Tasking Inc.
·
Sep/2020
–
Present
Provided chat, email, and phone support for Shopify merchants globally. Troubleshot platform issues including store setup, orders, payments, and integrations.
Customer Service Representative
VXI Global Holdings
·
Nov/2020
–
Present
Handled inbound customer inquiries and account-related concerns. Educated customers on product features, policies, and service updates.
