Skills
Customer Service Representative , Technical Service Representative and Sales Representative.
1-2 Years
IT helpdesk
Less than 6 Months
Experience highlights
IT Help Desk
HireAway
·
February/2024
–
Present
At Hireaway, I manage and resolve technical support tickets, ensuring timely solutions for hardware, software, and network issues. My role involves:
Ticket Management: Prioritizing and addressing support tickets efficiently.
Technical Issue Resolution: Diagnosing and fixing technical problems.
User Support: Assisting users with clear troubleshooting guidance.
System Maintenance: Performing updates and routine maintenance.
Documentation: Recording support activities and solutions.
My efforts ens
Customer Service Representative
iQor
·
February/2023
–
Present
As a Customer Service Representative, I ensured all customer interactions were logged in the system for accurate monitoring and timely closure of issues. I actively identified and assessed customer needs to ensure high levels of satisfaction. My responsibilities included managing incoming calls and handling customer inquiries related to phone or mobile services, billing concerns, and promotional packages. By providing clear and concise information, I aimed to resolve cus
Customer Service Representative
iQor - Seasonal
·
July/2022
–
Present
As a Customer Service Representative, I managed both inbound and outbound calls to assist customers with their account-related inquiries, ensuring a seamless customer experience. I greeted and guided customers in selecting floral arrangements tailored to their specific occasions and preferences, offering personalized recommendations. I efficiently handled customer inquiries, resolving issues or complaints promptly and professionally to maintain satisfaction. Additionally, I processed sales trans
