Technical Support

Verified

$7/hr

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Outline

Looking for Full-Time work (6 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced IT Service Desk for over 3 years. Familiar in computer hardware and software support. Skilled in Network support, VPN setup, Printer setup, MFA Setup, Windows & Mac OS support, Microsoft Office 365 support, and Microsoft Intune support. Tools used Active Directory, MS Azure, Entra ID, SNOW, & computer remote access.

Experienced Technical Support Representative for over 5 years with strong background in Network Support - DSL/ADSL, Satellite Internet, Wireless broadband (3G/4G), Cable Internet & Fiber Internet. Familiar in Email Configuration & Browser Optimization.

Seasoned Customer Service Representative for over 2 years with superb performance in customer satisfaction. Skill set acquired: active listening, attentiveness, empathy, probing, effective communication, multi-tasking, and problem solving.

Skills & Experience

Skills

- Customer Service 1-2 Years

Customer Support > Chat Support >Technical Support 10+ Years

Customer Support > Email & Chat Support 1-2 Years

10+ Years

Experience highlights

IT Service Desk - BPM

Infosys · September/2024 – Present

Inbound/outbound call, email, and chat support for US Bank account. Provided multi-channel customer technical assistance.

IT Service Desk - BPO

Cognizant · March/2023 – Present

Inbound call support for US account. Provided POS IT helpdesk and technical assistance to customers.

Technical Support Engineer

CSS Corp · June/2022 – Present

Project-based role providing cloud-based software support via inbound/outbound calls, email, and chat channels.

Technical Support Representative - BPO

Full Potentials BPO Inc. · November/2019 – Present

Provided phone, chat, and email support for AU, UK, and US accounts. Supported CCTV security system product inquiries.

Helpdesk Support / CSR II - BPO

TeleTech Philippines · October/2015 – Present

Provided inbound support for US mobile network company. Performed mobile phone activation and account/billing support.

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