Skills
Office and Administration > Administrative Support
2-5 Years
Communication Skills
2-5 Years
Time management and attention to details
2-5 Years
Business Development Representative
2-5 Years
CRM Management (Go High Level)
2-5 Years
Executive Virtual Assistant, Email Management
2-5 Years
Handling Confidential Information and Discretion
2-5 Years
B2B Client Communication
2-5 Years
Experience highlights
Ecommerce Customer Service Support
VionB
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August/2025
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• Improved first-response efficiency by over 29% within the first several weeks, reducing average response time to 9.4 hours across high-volume ticket queues using Reamaze and Shopify.
• Resolved 50+ daily customer inquiries across email, live chat, and order-tracking channels via Reamaze, maintaining customer satisfaction while ensuring consistent brand voice and timely resolution.
• Processed monthly returns, exchanges, and refunds in Shopify, maintaining accuracy in order records and reduci
Business Development Assistant
Virtual Workforce Professionals Inc.
·
April/2023
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Present
• Maintained data integrity across the GoHighLevel CRM by managing pipeline opportunities, custom fields, tags, and contact records, ensuring an accurate and actionable sales funnel.
• Implemented email, SMS, and workflow automation sequences within GoHighLevel to strengthen client engagement and optimize lead nurturing.
• Leveraged HubSpot and GoHighLevel platforms to close custom BPO solution agreements, accelerating client onboarding timelines and contributing to revenue growth.
• Collabor
Executive VA
Prestige Vacation Rentals
·
April/2022
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Present
• Managed CRM records, client accounts, and contact data within GoHighLevel, ensuring organized and accurate tenant and partner communications for the CEO.
• Coordinated executive scheduling, calendar management, and client onboarding using GoHighLevel and Zoho Workplace, streamlining daily operations.
• Assisted the CEO with scheduling and managed 25+ rental units, ensuring clear communication with tenants and partners.
• Performed light bookkeeping functions in QuickBooks, preparing and tra
Recruitment Assistant
Virtual Workforce Professionals Inc.
·
October/2021
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Present
• Managed end-to-end candidate communication and follow-up in GoHighLevel, supporting a high-volume recruitment pipeline for the team.
• Sourced and onboarded 20 to 40 agents per quarter through JobStreet and Indeed, applying structured assessments to strengthen hire quality.
• Partnered with HR and training teams to streamline the recruitment process, reducing time-to-hire by 10% and improving onboarding efficiency.
• Designed employer branding and recruitment marketing content in Canva, boo