Customer Service Representative

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Experienced customer service across banking, billing, order management, fraud & dispute, technical support, escalations and administrative tasks.

Skills & Experience

Skills

Customer Support > Phone Support > English Speaking 10+ Years

Customer Support > Technical Support 5-10 Years

Order Management 5-10 Years

Experience highlights

Sr. Operations Representative

Capital One Philippines · July/2017 – /

Phone Support - assist customers with banking needs specific to credit card billing concerns like statement reading and payments, account requests and maintenance, escalations and ticket generation for disputes or fraud, technical support, and online walkthrough

Product Ready Trainer

Concentrix (formerly known as Convergys Philippines Inc.) · November/2010 – Present

Trained new hire agents in communication and culture, product knowledge, mock calls, nesting/transition period,
production floor consultant, gamification between trainings, and admin tasks such as dashboard and playbook. Workday
transfer and update, Calendar meeting, and email management (1.5yrs)
Phone Support for customers’ programming and billing needs specific to fraud and dispute, order management, credits and refunds, escalations, technical support, and online walkthroughs (5yrs)

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