Virtual Assistant / Customer Service Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Customer Support and Quality Specialist with over 10 years of experience in BPO industry. Experienced in handling email and inbound customer service. Can handle over 40 calls and 60 emails per day depending on the business priority. Skilled in administrative tasks such as QA performance monitoring, focusing on top opportunities, writing analysis, presentation and creating action plan improvement based on performance data. Experienced in maintaining year-to-date records, organizing emails and calendars as needed.

Skills & Experience

Skills

Customer Support 10+ Years

Office and Administration > Quality Assurance 2-5 Years

Experience highlights

Quality Assurance Supervisor

Alorica · December/2022 – /

Provided executive and operational support by overseeing quality initiatives and ensuring performance standards were met. Prepared and presented data-driven reports, analyzed trends, and participated in client review sessions. Managed calendars, scheduled meetings, tracked deadlines, and coordinated trainings and key events to support smooth operations.

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