Customer Support Specialist | Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Remote support professional with 4+ years of experience in US customer communication, CRM documentation, scheduling, and high-accuracy data work. At Concentrix, processed 500+ entries per day at 99.9% accuracy, corrected 95% of discrepancies within 24 hours, and reduced turnaround time by 25%. In a recent role at Liberty Dental Plan, handled dental insurance verification, clear member support, and HIPAA-aware documentation using Salesforce CRM. Skilled with Google Workspace, Microsoft Office, Excel/Google Sheets, Slack, Zoom, and structured workflows. Based in Cebu City, Philippines and comfortable working US business hours in fast-paced remote teams.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 2-5 Years

Office and Administration > Data Entry 1-2 Years

Salesforce CRM 1-2 Years

Appointment Setting 1-2 Years

Office and Administration > Google Sheets 2-5 Years

Office and Administration > Microsoft Excel 2-5 Years

Google Workspace 2-5 Years

HIPAA Compliance 1-2 Years

Experience highlights

Insurance Representative (US Dental)

Liberty Dental Plan · January/2024 – /

Description: Liberty Dental Plan (Jan 2025 to Jan 2026): Verified US dental insurance benefits and plan limits, maintained HIPAA-compliant documentation, and updated member records in Salesforce CRM. Reduced repeat inquiries by explaining coverage details in plain English while following confidentiality standards.

Data Entry Specialist

Concentrix · March/2023 – Present

Processed 500+ website data entries per day with 99.9% accuracy, corrected 95% of discrepancies within 24 hours, and helped reduce turnaround time by 25% and complaints by 30%.

Appointment Setter

Brandon Tillia Inc. · May/2021 – Present

Managed calendars for US sales teams across EST and PST, implemented a reminder system to reduce no-shows, and maintained accurate scheduling notes and CRM logs.

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