Outline
Looking for Full-Time work (10 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Executive Operations and Project Coordination professional with 8+ years of experience supporting executives, clients, and business operations across property management, nonprofit advocacy, construction-related operations, and customer experience. Skilled in executive support, project coordination, research, data management, reporting, documentation, client communication, SOP development, and process improvement. I’m highly adaptable with technology and can quickly learn new platforms by understanding workflows, researching systems, and applying them independently. I enjoy working with data and turning complex or scattered information into organized, actionable systems. Known for taking ownership, anticipating problems, maintaining accuracy, and keeping projects and people moving without constant supervision.
Skills & Experience
Skills
Property Management
RESEARCH
Operations Management
Construction Admin Support
Executive & Administrative Assistance
Experience highlights
Nonprofit Advocacy / Legal Support
Texas Advocacy Project
·
June/2025
–
Present
-Supported advocacy operations involving domestic violence and human trafficking.
-Conducted research on individuals, organizations, legislation, and advocacy-related topics.
-Prepared meeting briefs, one-pagers, research materials, and executive preparation documents.
-Supported the development of a protective-order report that was shared through media outlets, conferences, and advocacy seminars.
-Organized sensitive information and documentation while maintaining accuracy and confidential
-Conducted research on individuals, organizations, legislation, and advocacy-related topics.
-Prepared meeting briefs, one-pagers, research materials, and executive preparation documents.
-Supported the development of a protective-order report that was shared through media outlets, conferences, and advocacy seminars.
-Organized sensitive information and documentation while maintaining accuracy and confidential
CONSTRUCTION & OPERATIONS COORDINATOR
Adstyle
·
December/2024
–
Present
Supported the CEO across multiple business operations, including painting, flooring, maintenance, and
construction, helping organize projects, priorities, and administrative workflows.
Tracked ongoing projects, tasks, deadlines, and operational requirements to maintain visibility across multiple
business lines.
Coordinated administrative information and documentation to help the CEO stay focused on higher-level business
decisions.
Developed and documented SOPs and internal workflows to standardi
construction, helping organize projects, priorities, and administrative workflows.
Tracked ongoing projects, tasks, deadlines, and operational requirements to maintain visibility across multiple
business lines.
Coordinated administrative information and documentation to help the CEO stay focused on higher-level business
decisions.
Developed and documented SOPs and internal workflows to standardi
EXECUTIVE ASSISTANT/PROPERTY OPERATIONS
iTrip
·
April/2023
–
Present
Managed daily operations across 60+ short-term and long-term rental properties, coordinating reservations, guest
communications, maintenance, cleaning, vendors, and property readiness.
Worked across iTrip, Guesty, Breezeway, AppFolio, Airbnb, VRBO, and HomeAway to support reservations,
property information, guest operations, and maintenance coordination.
Coordinated cleaning and maintenance workflows through Breezeway, communicating with vendors and tracking
property readiness during guest turno
communications, maintenance, cleaning, vendors, and property readiness.
Worked across iTrip, Guesty, Breezeway, AppFolio, Airbnb, VRBO, and HomeAway to support reservations,
property information, guest operations, and maintenance coordination.
Coordinated cleaning and maintenance workflows through Breezeway, communicating with vendors and tracking
property readiness during guest turno
SENIOR SPEECH ANALYTICS ANALYST
American Express
·
February/2022
–
Present
Analyzed thousands of customer interactions using speech analytics and performance data to identify operational
trends and improvement opportunities.
Presented weekly operational reviews and business insights to leadership teams, translating complex data into
clear, actionable recommendations.
Increased customer satisfaction by 15% through targeted process improvements and coaching initiatives.
Designed and maintained executive dashboards, scorecards, and reporting tools using Excel and Power BI
trends and improvement opportunities.
Presented weekly operational reviews and business insights to leadership teams, translating complex data into
clear, actionable recommendations.
Increased customer satisfaction by 15% through targeted process improvements and coaching initiatives.
Designed and maintained executive dashboards, scorecards, and reporting tools using Excel and Power BI
TEAM LEADER
Virgin Mobile
·
December/2017
–
Present
Managed a team of 15–16 customer service representatives in a high-volume telecommunications environment.
Coached employees through structured development plans, performance reviews, and one-on-one mentoring
sessions that improved both individual and team performance.
Successfully mentored 8 employees into Team Leader positions while helping multiple others advance into
Subject Matter Expert roles.
Played a key role in launching a new Virgin Mobile program, supporting onboarding, operational rea
Coached employees through structured development plans, performance reviews, and one-on-one mentoring
sessions that improved both individual and team performance.
Successfully mentored 8 employees into Team Leader positions while helping multiple others advance into
Subject Matter Expert roles.
Played a key role in launching a new Virgin Mobile program, supporting onboarding, operational rea
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