Skills
Customer Support
5-10 Years
Customer Support > Active Listening
5-10 Years
Marketing > Social Media Management
Less than 6 Months
Office and Administration > Computer Literacy
Less than 6 Months
Office and Administration > Data Entry
Less than 6 Months
Experience highlights
Customer Service Supervisor
K2L2 Inc.
·
January/2022
–
/
- Accomplishes staff job results by coaching, counseling, and disciplining employees. Conducts training.- Contributes to team effort by accomplishing related results as needed.- Answer questions from staff and provide guidance and feedback.- Keep management informed on issues and problems.- Identifying operational issues and suggesting possible improvemen
Customer Service Representative
SM Tickets/SM Supermalls (Atalian Global Services)
·
March/2017
–
Present
- Processing food orders and request via Zendesk. Record customer details via CRM.- Managed customer's transaction through cash registers.
- Handle customer complaints and provide a appropriate solutions. Provides assistance in
purchasing/claiming of their concert/cinema tickets.- Making sure that customers will have a great experience during the event day. - Answering questions about the event/movie through phone calls, emails and social media.
Front Desk Officer - Part time
Affinity Condo Resort
·
April/2015
–
Present
ovides information to the guest via phone call or emails. - Assisting our guests upon arrival and departure. - Reserving customer's room as per request. - Redirect phone calls to the appropriate department and take down messages. - Keep front desk clean, tidy and supplied with all the necessary supplies
