Skills
Customer Support > Chat Support
6 Months to 1 Year
Customer Support > Technical Support
6 Months to 1 Year
Adaptibility
2-5 Years
Office and Administration > Data Entry, Attention to detail, Time Management, Customer service, Email Management,Managing Facebook Groups And Pages
6 Months to 1 Year
Social Media Content Moderator
2-5 Years
Experience highlights
SUPPORT AGENT
Process Ninjas
·
October/2023
–
/
-Managed an Australian project, overseeing the platform and database
-Provided effective support, addressing customer inquiries and issues
CONTENT MODERATOR
Wipro BPO Philippines Ltd. Inc.
·
October/2018
–
Present
-Monitored and moderated content to ensure compliance with guidelines
-Identified and resolved inappropriate content to maintain quality standards
CUSTOMER SUPPORT PROFESSIONAL, SPRINT E-CHAT
Concentrix, Philippines Inc.
·
August/2017
–
Present
-Provided efficient support via Sprint E-Chat, resolving inquiries
-Ensured customer satisfaction with timely and accurate responses
Service Crew
Mcdonald's
·
April/2015
–
Present
-Prepared food consistently, ensuring quality and timeliness during peak hours
-Maintained cleanliness and organization, following health and safety standards