Skills
Customer Support
6 Months to 1 Year
Experience highlights
Executive Specialist I
Cloudstaff
·
August/2022
–
Present
Handling inbound and outbound calls for clients regarding their doctor's appointment, setting up appointment and medical inquiries
Customer Service Representative
Sibling Solutions
·
May/2021
–
Present
Handling inbound and outbound calls for clients with regards to their bus schedule, update on their itinerary or any concerns about their trips
Technical Support Representative
Alorica
·
December/2019
–
Present
Assisting customers with technical troubleshooting on their cameras, door locks and other home security devices
Customer Service Representative
Teleperformance
·
November/2014
–
Present
Handling and assisting customers with their monthly bill, explaining their monthly breakdown and
doing lead for interested customers on doing an upgrade for their phone and monthly plan and
making sure to give excellent customer service experience
Voice Transcriptionist
Six Eleven Global Services and Solution
·
May/2013
–
Present
Handling voice mail messages of customers and converting them into text messages making sure it is a word per word transcription
