Skills
Customer Support
10+ Years
Excellent in English communication
10+ Years
Managerial position
10+ Years
Attention to details,Self-Motivated,Adaptability,Data Entry,Organization skills,Research skills,Computer skills ,Typing skills,Time management
10+ Years
Experience highlights
Legal Assistant - Medical Records Department
BTD
·
December/2023
–
Present
As a Legal Assistant in the Medical Records Department, I was responsible for reviewing clients' medical history and ensuring the completeness of their records for disability claims. I coordinated with medical practices to request and follow up on records, ensuring timely electronic filing.
Legal Assistant
KPDL
·
December/2019
–
Present
As a Legal Assistant at KPDL, I provided comprehensive support to attorneys by managing calendars, scheduling hearings, depositions, mediations, arbitrations, and client calls. I drafted legal documents, including notices, motions, and correspondence for courts and clients.
I also played a key role in client communication, providing status updates and ensuring smooth case progress. Additionally, I served as a team leader for the legal assistant team.
Team Leader
Concentrix
·
August/2010
–
Present
As a Team Leader at Concentrix, I managed a team of 18-20 members, overseeing daily operations, performance monitoring, and coaching to ensure efficiency and productivity. In addition to my supervisory role, I led a key project called UCL, where my team tested and evaluated new processes and tool updates before their official launch. We assessed alignment and efficiency for our Line of Business (LOB), ensuring smooth implementation.
