Email/Live Chat Support

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented and proactive professional with experience in technical support operations,
customer service, executive assistance, and data management. Proven ability to support
engineers, troubleshoot tools, manage stakeholders, and deliver high-quality customer and
administrative support in fast-paced environments.

Skills & Experience

Skills

Editing (Capcut, Canva) 6 Months to 1 Year

Customer Support > Chat Support 1-2 Years

Office and Administration 6 Months to 1 Year

Experience highlights

Go Systems and Tooling Specialist

META · November/2024 – /

• Supported software engineers by gathering required technical details from vendor managers and
agents
• Troubleshot internal tools and provided Tier 1 & 2 support to agents
• Maintained timely communication on system issues and resolutions

Vibrant Assistants Agency

Talent Acquisition & Executive Assistant · October/2024 – Present

• Conducted interviews and maintained updated applicant profiles
• Managed weekly payroll for virtual assistants

Virtual Assistant – Data Entry

Jax Enterprises, LLC · August/2024 – Present

• Updated and verified lead data ensuring high-quality information accuracy

Executive Assistant - Lead Generation and Outreach Specialist

Cerojano Automation · January/2024 – Present

• Lead generation, outreach campaigns, email and calendar management
• Created graphic content and managed social media accounts
• Other administrative task

Customer Service Representative

Epic Games (Telus International) · July/2023 – Present

• Delivered customer support via email and live chat
• Assisted users with account updates and issue resolution

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