Email/Live Chat Support

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Adaptable Operations and Support Professional with over 3 years of cross-functional experience
spanning technical support, digital marketing, live surveillance monitoring, lead generation, and
executive virtual assistance. Proven track record in managing high-severity system issues (SEVs),
executing real-time incident documentation, and driving strategic social media content and outreach
workflows. Highly skilled in maintaining SLA compliance, optimizing client communication, and
streamlining operations across fast-paced environments

Skills & Experience

Skills

Editing (Capcut, Canva) 6 Months to 1 Year

- Customer Service 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

- Data entry - Data validation - Data cleaning - Data verification - Data processing 1-2 Years

• Live Chat Support 1-2 Years

Office and Administration 6 Months to 1 Year

Chat Support > Social Media Management 2-5 Years

Design > Graphic Design 2-5 Years

Calendar Management 2-5 Years

~Data Entry 2-5 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Chat Support > Data Encoder > Social Media Manager > Content Creation 2-5 Years

Design > Canva Graphic Design > Video Editing 1-2 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 2-5 Years

Experience highlights

Virtual Assistant - Social Media Manager

Launch Maniac · May/2026 – /

Plan and design high-engagement social media content. Utilize Metricool to schedule and publish multi-channel content. Execute targeted lead generation campaigns and manage email operations.

Go Systems and Tooling Specialist

META · November/2024 – /

• Supported software engineers by gathering required technical details from vendor managers and
agents
• Troubleshot internal tools and provided Tier 1 & 2 support to agents
• Maintained timely communication on system issues and resolutions

Vibrant Assistants Agency

Talent Acquisition & Executive Assistant · October/2024 – Present

• Conducted interviews and maintained updated applicant profiles
• Managed weekly payroll for virtual assistants

Virtual Assistant – Data Entry

Jax Enterprises, LLC · August/2024 – Present

• Updated and verified lead data ensuring high-quality information accuracy

Executive Assistant - Lead Generation and Outreach Specialist

Cerojano Automation · January/2024 – Present

• Lead generation, outreach campaigns, email and calendar management
• Created graphic content and managed social media accounts
• Other administrative task

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